a little taste of the glory

This is most of a conversation I had at work today. I'm not sure if this is legal, or ethical, to include this, but I don't include any names or addresses.

I just had to do it so you understand the type of people I deal with. This is not the first time I've had a conversation like this. This woman called to get the name of a store in her area that sells the product she was looking for. We look up stores by zip code.

me: "What's your zip code?"

her: "Where is it?"

"Zip code: it's in your address"

"My phone number?"

"No, when someone sends something to you they use your address and the zip code is part of that"

"Where is it located"

"It's part of your address"

"The address on the bottle?"

"No, your address"

"I see a lot of little lines..."  (There was A LOT of confusion about getting her zip code, I didn't include everything.)

"No, it's in your address, a 5 digit number at the end of your address"

"(gives me her phone number)"

"Do you know your address?"

"Yes, (gives address w/o zip code)"

"Do you know the zip code at the end of your address"

She finally gives me her zip code.

"Okay, the nearest store is called Tommie's Wellness Center"

"Wal-mart?"

"No, Tommie's. Wellness. Center."

"Can you spell it?"

"T-O-M"

"C-A-N?"

"No, T as in today, O, M as in Mary"

"C?"

"No, T as in today, tomorrow, tango..."

"Okay"

"O, M as in Mary, M as in Mary"

"2 m's?"

"yes, M-M-I-E-S"

"Tommie's?"

"Yes, Tommie's Wellness Center."

"Tommie's Pharmacy?"

"No, Wellness. Center."

"Spell it."

I spell wellness for her with a few roadblocks and she finally gets it. 

Welcome to my world. 

(Don't worry, Heather, I love my job. :))